![]() ![]() This is an Apple feature that essentially provides apps with a proxy email to protect your information. "Instead of seeing my email address, I'm seeing a random string of letters and numbers": In this case, you likely have "Hide my Email" enabled.For more information, see our help article on this topic. To resolve this, you can either log into and delete the original Goodnotes Account that's currently connected, or opt to use this original Goodnotes Account. If you then try to sign in with another Goodnotes Account that's not connected to your Apple ID, this error message will show. When you first sign up to Goodnotes 6, the app will connect the first Goodnotes Account you made to your Apple ID. "It looks like you already have a Goodnotes account" screen: If you see this screen, it essentially means that the Goodnotes Account you are trying to sign-in with doesn't match with the one you originally made.See Cancel a subscription on your iPhone or iPad Troubleshooting Goodnotes Account Issues Should you decide to cancel your yearly subscription, you'll need to do it at least one day before the Renewal Date shown above to avoid being charged automatically for the following year. ![]() However, if you're trialling Goodnotes 6 as a free Goodnotes 5 user, the trial will become a yearly subscription when it ends. If you're trialling Goodnotes 6 as a paying GoodNotes 5 user, you'll be switched to the free plan of Goodnotes 6 when the trial ends, so you don't need to worry about canceling the trial to avoid an automatic renewal charge.
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